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November 8, 2023

How to Report Repair on IceRiver’s Website?

SUMMARY

Suppose you face any hiccups while working on an Iceriver machine or suspect any potential repair with your Iceriver, you can raise a repair ticket on the official Iceriver website.

The first step for users to raise a repair ticket is to create a repair order/maintenance work order. With that order number, Iceriver will readily locate your package containing your returned product and work on it immediately.

Here is a how-to guide to report the repair of Iceriver on the Iceriver website.

TABLE OF CONTENT

    How to Create a Maintenance Work Order?

    1. Visit the official website of Iceriver – https:// www.iceriver.io/ or https://www.iceriver.io/zh/my-account/repair-ticket/.
    2. You can select “English” by clicking the button in the top right corner to view the website in English.
      1 - iceriver website
    3. You can click on “My Account” to log in with your credentials. If you don’t have an account, you can sign up.
      2- logging into iceriver website
    4. Once you log in, you will automatically encounter the page for creating the maintenance work order.
    5. Click on “My Repair Ticket” on the left side.
      3- creating repair ticket
    6. Now, click on the “Create a Repair Ticket” button. Click on the “Add Device” button. Enter the device details and quantity by selecting the dropdown menu.
      4 - new repair ticket
    7. Once you give the machine details, select your country and start giving your contact details.5 - adding details for repair ticket

    How to Track Your Shipment Package?

    The Iceriver repair support team is very efficient, with a dedicated tracking system. Here is how you can track your repair order.

    • Enter the tracking number on the shipping label. Note the tracking numbers can be used only once. Hence, make sure you enter it right.
    • If you don’t have the correct tracking number, you can enter today’s date and time. It will be updated later with the tracking number.
    • Ensure you update the tracking number in the repair order within 7 days after the repair order is created.
    • Once you select your country/region, the system will automatically assign the nearest Iceriver repair center.

    Note: The Iceriver repair station should receive the defective product within 15 days after creating the repair ticket. Otherwise, the warranty period is not officially valid.

    After you complete giving all the details and submit, you will see the following page saying operation successful, which means you have successfully created a work order.

    6 - maintainence work order created

    Once you’re done creating your work order number, you can click on it to view the work order details.

    How to Check the Maintenance Order Status?

    Once you send your machine for repair, you can track your shipment package via the website http:// www.17track.net/en. The package will undergo various customs clearance before reaching the corresponding Iceriver repair center.

    7 - checking maintanence work order status

    Once your package reaches the Iceriver repair center, the work order status will be updated as “ Received, Under Repair.”

    Here are a few terms and their meanings for users while checking the package status.

    • Created – It indicates that Iceriver has yet to receive your package.
    • Received, Under Repair – It means Iceriver received your package and is working on it.
    • Repair Completed, Settling in Progress – It says that Iceriver confirmed and completed the repair and is working on the repair cost. (Customers need not pay if the machine is within the warranty period.)
    • Sent Back – It means that Iceriver sent the repaired product back to the customer.
    • Closed – It indicates that the customer has signed for the returned package, and the work order is considered completed and closed.

    In case of any query or support, users can contact Iceriver on its official handles,

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    CONCLUSION

    Iceriver is a well-known brand in the crypto mining industry. The company focuses on its customer’s needs and assists them with any challenges they have with Iceriver products. Miners can use this report guide to learn how to report repairs on Iceriver’s website and get things sorted.

    FAQs on Reporting Repair on IceRiver Website

    • How do we maintain Iceriver miners to make it work optimally?
    • Regularly cleaning the miner, keeping it off the dust, and maintaining an aerated workplace will improve the longevity and performance of the hardware.

    • How do we identify defects with Iceriver earlier?
    • Once you receive the Iceriver product, check the machine thoroughly. Check all parts of the device and ensure there are no unwanted sounds. Even if you suspect a minor defect, contact Iceriver customer support instantly.

    • Does Iceriver provide user manuals for its products?
    • Yes. Here, you can download user manuals for Iceriver products.

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