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Frequently Asked Questions

Order & Processing

Is there a quantity limit for a single order?

No, there is no maximum quantity limit for a single order. However, if you wish to place a bulk order, please contact us for special pricing and discounts.

How can I order a miner from Crypto Miner Bros?

You can place an order through our official website.

To place an order offline, you can reach out to us either on Whatsapp/Email Address/Live Chat or over a phone call.

Our team will help you place your order and ensure its quick delivery.

For more details, contact us today!

How can I confirm my order details?

You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website upon your order confirmation.

In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.

Can I alter or modify my order details upon order confirmation?

We help you with alterations to the customer's shipping details. However, if the product has been shipped, we will be unable to make the necessary alterations.

How can I trace my order?

You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘My Account’ section on our website.

If you fail to access details through either of the above ways, feel free to contact us directly.

Can I cancel an order?

No, we regret to inform you that we don't allow cancellations once the order has been placed.

Which power supply unit will I receive- 110v or 220v?

You will receive a power supply based on your country's standards.

We deliver miners to over 100 countries worldwide and provide our clients with power supplies based on the country’s standards so that they can start mining quickly without much hassle.

What are the benefits associated with bulk ordering?

If you order more than 1 miner, you can contact us for special discounts.

Does the miner set include power cord/cable?

Our intention is to ensure you receive a 100% brand new, factory-sealed product. We don’t provide a power cord unless it's already in the box, so we recommend sourcing one locally. Thank you for understanding!

What is the difference between an in-stock product and a batch/production?

When you visit our website’s Available product page, you will be faced with miner delivery statuses:

  1. In Stock
  2. Month Batch/Production

If the miner status is former (i.e. In stock), we will ship the product within 48-72 hours of receipt of the order. On the other hand, in the latter miner status (i.e. month batch/production), the product will be shipped in the stated month but is currently available for order.

Pricing

Do the prices on your website fluctuate, and are all listed miners available with up-to-date pricing?

Yes, the price of miners fluctuates depending on market conditions. The prices on our website are the actual prices, managed by our team, and are always kept up to date. Please check the website for the most current pricing before placing an order.

Does bulk ordering offer special discounts on miners?

Yes, if you purchase 2 or more miners, you can apply coupons available on the website. If no coupons are available, contact our team for special bulk order discounts.

Do I need to pay extra for the power supply?

No, you don’t need to worry. Our prices include the cost of the power supply. We’ve got you covered!

In which currency are the miner prices listed?

The miner prices on our website are listed in US$.

Are the stated prices inclusive of shipping prices of the miner?

Yes, the stated price is inclusive of shipping costs which include doorstep delivery.

Are there any hidden fees in the listed prices?

No, there are no hidden fees. We believe in transparent pricing, and the listed prices have no additional or hidden charges.

Payment & Acceptance

What are the payment options?

We accept payments via cryptocurrency and bank account transfers. If you prefer another payment method, please contact our team for assistance.

Can I make payment in a currency other than US$?

Yes, you can. If you're paying via bank transfer, just inform your bank of the amount you want to send in US$, and they will convert it from your home currency based on the current exchange rate. This way, you can pay in your local currency without any concerns.

If I choose to pay in cryptocurrency, do I need to use a specific wallet or exchange for the transfer?

No, you are not required to use a specific wallet or exchange. You can make cryptocurrency payments through any wallet or exchange that supports the transfer to our wallet.

In case of delayed payment, how can I stop it from being cancelled?

Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:

  1. 59:00 mins (payment through Crypto Currency)
  2. 3 days from the order booking date (payment through bank transfer).

However, we don't want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame. We are happy to hold your product longer.

Shipping & Warranty

What is the warranty period for miners?

The warranty period varies depending on the manufacturer and can range from 180 to 360 days, depending on the miner's make and model.

Are the miner prices inclusive of shipping charges?

Yes, the stated prices of a miner on this website are inclusive of shipping costs.

How long will it take for you to ship the 'In Stock' product?

We ensure fast shipping of our products i.e. within 48-72 hours.

Do you ship worldwide?

Yes, we ship to 100+ countries across the globe.

How can you help me save on customs duty?

We help you with lower invoicing that will eventually lead you to paying a lower customs duty while importing the miner.

Basic Information

How do I stay updated about your products?

We regularly update our website to provide the latest product information and ensure a great user experience. You can also subscribe to our newsletter for updates or follow us on Twitter here for the latest news and announcements.

How do I ensure my order is confirmed with you?

You’ll receive a confirmation email with all order details. Registered users can also check their order status in the 'My Account' section. Guests can follow email updates or contact our team for confirmation.

How do I set up my miner?

To set up your miner:

1. Download a trackable IP scanner.

2. Locate the miner's IP address.

3. Open the device dashboard.

4. Enter your pool link and wallet details.

For additional guidance, visit our YouTube channel for tutorials.

What is the difficulty level for setting up a miner?

Setting up a miner is straightforward with its plug-and-play model, requiring very little technical knowledge.

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