Frequently Asked Questions

Q1. Who are we?

Miner Bros Limited (Crypto Miner Bros) headquartered in Hong Kong is one of the largest miner distributors into offline sales. We are professionals with an experience into Blockchain Management, Offline Sales, E-Commerce and Cryptocurrency Mining. We are here to dispense the best Crypto Currency Machine with the best customer service experience. Our vision is to bring Blockchain and Cryptocurrency at the next level, we will always try to provide all products at a very reasonable price from the current market rates. Our policy helps us to ship all the products with in 48 hrs of order conformation. In case of any delay we always intimate our customer with a valid proof and perfect time of shipment made. Our strong part is our customer support who are always there to help 24*7 365 Days. Feel free to get in touch with us at info@cryptominerbros.com

Q2. Do we provide PARTNERSHIP OR COLLABORATION?

Yes we do. We are looking for majorly in UAE and US and UK. Any company or an individual interested can directly call us or drop us an email on info@cryptominerbros.com

Q3. Are we trust worthy seller?

Miner Bros Ltd (Crypto Miner Bros) have been certified as a trusted seller by ASIC Miner Value, CRYPTO Miner.deals are some of the global leading websites in the cryptocurrency mining Industry.

  • https://www.asicminervalue.com/vendors
  • https://cryptominer.deals/sellers
  • https://www.cryptocompare.com/mining/miner-bros/
  • https://coinnounce.com/pr-miner-bros-limited-offers-authentic-cryptocurrency-mining-hardware/

Q4. Can we change product once purchased or exchanged.

We don’t change or exchange products.

Q5. How fast the shipment takes place with Miner Bros?

We ship within 48hrs after the order and payment conformation is made. Different Delivery Batch Depend also In Shipping. Check Product Page for Delivery Timing.

Q6. Value Declaration on the package by Miner Bros Ltd?

We can always help you by declaring low valued invoice to help reduce the taxes and risk at the customs. If in case of any special requirement please contact us and update us before shipment.

Q7. Do you refund shipping fees?

Shipping fees are non-refundable

Q8. Which courier company do you prefer and how fast it reaches us?

We are flexible with the courier company. We have our option available as DHL, UPS, ARAMEX, TNT and all major courier company as per your convenience. As per standards policy our default company we work with is DHL. They deliver the product internationally by max 5 – 7 Working days. In case of delay with customs and law it may take up to 12 – 14 Days. We will always try to make sure, your shipment reaches on time as committed by the courier company.

Q9. Does Miner Bros help with Customs?

Customer is responsible for Customs Clearance in their country, we can always help you with providing a lower invoice so that you pay a low custom value.

Q10. Cancel or change my order?

As we ship in next 48 hrs we don’t have any cancellation available once the order is processed and ready to ship. You always get a chance to change the product before you click the process button. As we have a automated system which drop the entire data to our warehouse. All process automated and we cannot manually change the item or cancel as the product would have left the warehouse. As we have the fast shipment policy with in 48hrs of booking.

Q11. No order conformation?

In case of delay in getting order conformation in Six working hours. Drop us a email on info@cryptominerbros.com with a payment transaction receipt from the bank or a transaction id . We will get back to you shortly.

Q12. How to contact us?

Url: https://www.cryptominerbros.com/contact/

Email : info@cryptominerbros.com

Phone : +86-13138175303

Q13. Mode of Payment we accept?

Wire transfer via bank or Bitcoin (Coinbase). All products listed on our website are priced in US Dollars And Bitcoin.

The price will be provided through the exchange rate of Bitcoin to US Dollars rate as per the current market rates.

Orders generated will be valid only for a certain period from the time of booking. Once the order is generated a person as to make the payment in max hour in BTC Transfer and upto 3 Days for bank transfer. If in case of failure you order will get cancelled automatically.

If any reason we Refund the Money We only Responsible for Send Bitcoin As USD Value At The Current Time. If Bitcoin Is High or Low We Refund Money as a USD Rate.

We only accept payments through our website: www.cryptominerbros.com

Q14. Credit Card payment is acceptable?

Yes You Contact Us For This payment

Whatsapp : +86-13138175303

Email : info@cryptominerbros.com

Q15. If Out of Stock on site and i am looking to purchase?

You can directly contact us via our email id info@cryptominerbros.com or contact us via our Whatsapp:
+86-13138175303. You will contacted shortly.

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