Política de envío y devoluciones

Processing & Shipping Time

Shipping rates vary depending on your delivery location and the total weight of your miner. All orders are processed and shipped from our Hong Kong warehouse within 48 hours after verified full payment. Bulk orders may require an extra 1-2 business days for processing.

Delivery times are estimates and may vary due to carrier availability and customs clearance. International shipping generally takes 4-7 business days after dispatch. All shipments are sent via trusted carriers including DHL, UPS, FedEx, ARAMEX, and TNT.

Transit Time

Most orders arrive within 8-10 days (processing + shipping), but exact delivery depends on local customs and carrier conditions

Shipping Details

Shipping rates vary depending on your delivery location and the total weight of your miner. We ship worldwide to the address provided at checkout, please confirm your address before payment.

Customers are solely responsible for the accuracy of the shipping address. Incorrect or incomplete addresses causing order return will result in all return shipping costs being charged to the customer.

Shipping fees vary by product type, weight, and destination. All customs duties/taxes are the buyer’s responsibility as per local regulations. Product prices exclude VAT and customs duties.

Taxes & Customs Duties

CryptoMinerBros declares fair market value and required HS codes for all shipments – no under-invoicing or false customs documents.

Upon delivery, inspect your parcel carefully – do NOT sign or accept if the package appears damaged, and contact us immediately.
We strongly recommend recording a continuous, unedited unboxing video showing the shipping label, serial number, and product condition.

Bulk Orders

For bulk purchases or custom shipping needs, contact us directly via email, phone, or website Live Chat.
Support available 24/7, 365 days.

Packing & Inspection

All cryptocurrency mining equipment is carefully inspected and professionally packed before shipment to ensure safe delivery and optimal condition upon arrival.

Pre-Shipment Inspection

Every item undergoes comprehensive quality control checks including visual inspection for physical damage or defects and functional testing to verify operational status. We also conduct serial number verification to confirm authenticity, verify accessories and documentation to ensure all included items are present, and perform power supply compatibility verification to ensure proper functionality.

Professional Packing Standards

We use industry-standard packing materials and methods to ensure safe delivery. Our professional packing includes anti-static protective materials for sensitive electronic components, custom-fitted foam inserts and protective padding for secure positioning, moisture-resistant packaging specifically designed for international shipments, tamper-evident sealing for security purposes, and clear labeling with detailed handling instructions.

Delivery Inspection Guidelines

Upon delivery, customers should follow these important steps to ensure their order arrives in perfect condition. First, inspect the outer packaging for any signs of damage before signing for the delivery. Next, record an unboxing video showing the shipping label and serial number for documentation purposes. Check all items against the packing list immediately upon opening, report any damage or discrepancies within 48 hours of delivery, and keep all original packaging materials for potential returns.

Order Tracking

CryptoMinerBros provides comprehensive order tracking from purchase to delivery, ensuring complete transparency throughout the shipping process.

Order Status Updates

Customers receive automatic notifications at key stages throughout the shipping process. These updates include order confirmation when payment is verified and the order enters the processing queue, processing notifications when items are being prepared and inspected for shipment, shipped confirmation when the package is dispatched with tracking number provided, in transit updates with regular information on package location and estimated delivery, and delivered confirmation once successful delivery is completed.

Tracking Information Access

Multiple convenient ways are available to track your order throughout the shipping process. Customers can access tracking through email notifications with tracking links sent automatically, SMS updates available upon request, our online order status portal on the website, direct carrier tracking via DHL, UPS, FedEx, ARAMEX, or TNT websites, and customer service support for tracking assistance when needed.

Delivery Timeframe Tracking

Real-time visibility into your shipment progress is provided through our comprehensive tracking system. The typical timeline includes processing time of 24-48 hours from payment confirmation, transit time of 4-7 business days for international shipping, customs clearance requiring 1-3 additional days depending on destination, and final delivery coordinated with the local carrier for convenient delivery scheduling.

Tracking Support

If you experience any tracking issues, comprehensive support is available to assist you. Our support team can be contacted via email, phone, or live chat for immediate assistance. When contacting support, please provide your order number and tracking reference for faster service. We coordinate directly with carriers to resolve any delays or complications and maintain proactive communication about any shipping complications that may arise.